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Here is what to expect during the project with HCP.

What Happens After I Accept A Project With Heritage Custom Painting?

by Evan Warden

If you have accepted a job with us, you may be wondering what to expect. In this blog post, we will explain everything to expect when we are working with you and what a project looks like. 

At Heritage Custom Painting, we strive to give a professional, detailed and unmatched experience with your painting project. Once a project is accepted, your name will come through our portal. Then we will review your project and decide which crew is the best fit based on a number of circumstances like size, timing, skills, etc. Each crew has their own project manager that is in charge of your project and the point of contact. There will also be a crew leader on site with the crew that serves as another point of contact.

Before the Project Begins

Once we collect your deposit, we offer help with color selection. We can assist with our rendering software and color consultation appointments to help get your project ready to go. A project manager will be in contact with you every Friday to update you on the progress of current projects and where you are in the queue. This keeps you up to date on your project and helps you be prepared for our arrival.

At The Start

We will walk through the project to review the scope of work to make sure we are in agreement on what is to be done. At that time, we will point out obstacles, concerns, or considerations. After that we will identify areas for us to stage and clean our tools.

Typically we will arrive each day between 7:00AM – 10:00AM. However, that depends on factors including location, weather, and the time to pick up paint and materials. We typically end our day between 4:00PM-7:00PM, and will make any special accommodations for you if necessary.

During the Project

When we begin a project, it often does not look like we make much progress. That’s because we do a lot of prep work for the job. Prep work is not as glamorous or exciting as the actual painting. Prep work is time consuming at times, but it is very crucial to the finished product. We will have drop cloths, tools, plastic and other items scattered throughout the areas of the project. Depending on your project, the area may seem as if it is under construction. 

This preparation is important to make sure we protect your personal property, and it makes cleanup far faster when we are ready to finish the project. We do our best to consider your lifestyle and want to inconvenience you the least we can while giving you the absolute best painting experience. 

Throughout the project feel free to ask questions and chat with our crew leader on site. Also, feel free to call or text your project manager with questions or concerns. They do their best to be on site at some point every day, and they strive to have some sort of communication with you daily.

After prep, we will apply the first and then second coats. Depending on the size of the project, this could take several days. Once the project is complete, the crew will clean up by tearing down the plastic and rolling up the drop cloths. 

After the Project

The day your project will be completed or before, the project manager will call/text you regarding your final walk-through to make sure you are 100% satisfied with the finished product. This is also when we will collect the final payment. We will ask you to fill out a customer satisfaction survey. This is important feedback for us to grow and improve, as we want to give the best experience possible.

If we have served you well we would love for you to give us a Google Review and share your experience with us.

Don’t worry that will not be the last you hear from us. We value the relationship and want to stay in touch, so will check in from time to time to assure everything is holding up well. We want to be a resource to you for years to come!


If you haven’t pulled the trigger yet, now is a great time to get started. Fill out the form below for a free estimate on your home.

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