Why Do We Answer the Phones at Heritage?
By Juli Geivett
We get a surprising amount of calls that begin with “We’ve called a bunch of contractors, but you guys are the first ones that picked up!” While we certainly don’t want anyone to waste time calling around to contractors, we are proud of the fact that we stand out in the industry with our phone service.
Open Communication is Our Key to Success
There are many reasons why we answer the phones here at Heritage. Communication is the key to helping clients begin and end their painting projects. In the very beginning, when the client calls to schedule an estimate, that is when we first start building a relationship with them. That way they won’t feel alone during this process.
We want clients to hear and feel that we offer them time, patience, and an attitude of helpfulness and friendliness. At the same time, we want them to know that we care about each client’s individual project.
After that first phone call, the client may call back with questions about their projects, and it’s very important for us to take the time to answer all of their questions. We want them to feel comfortable and confident in the company they have chosen, along with seeing the great successes we have had over the years.
At that time, if we do not have the answers, we will find them and call that person back in a timely manner.
Relationships Are A Core Value
We truly believe in developing lasting relations with our clients, and that starts with open communication. At Heritage Custom Painting, we want to make sure each person is listened to fully about their interior, exterior, or cabinet projects. After all, they are the ones living in and using it, and we want them to fall in love with their home again. We are more than ready to talk about timelines, color, or any other concerns you might have.
Someone is always in our office during standard business hours, and we also have someone available to answer in the evening. We understand that most of our clients work 9-5 jobs, so having someone available before and after these hours guarantees that we are available to talk whenever it’s convenient for you. You can call our main office at (317) 385-1951, or fill out the form below and our office will call you as soon as we can to set up a free estimate.
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